Terms of service

TERMS OF SERVICE

Last updated: 10/05/26

OVERVIEW

This website is operated by Controlled Hands. Throughout the site, the terms “we”, “us” and “our” refer to Controlled Hands.

Controlled Hands offers this website, including all information, tools, products and services available from this site, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

If you do not agree to these Terms, you may not access the website or use any services.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence.

You may not use our products for any illegal or unauthorized purpose.

You must not transmit any viruses, malware, or destructive code.

PRODUCTS

We strive to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities available
  • Refuse service or orders at our discretion

Our products are intended for personal use only and not for resale.

ORDERS & BILLING

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorised to use the payment method provided
  • You will pay all applicable charges including shipping and taxes

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or stock availability issues.

SHIPPING

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, weather, or circumstances outside our control.

Risk of loss transfers to you once the order has been handed to the shipping carrier.

RETURNS & REFUNDS

Returns and refunds are governed by our Returns Policy.

Customers who do not find the product useful within 30 days may request a return subject to our Returns Policy conditions.

INTELLECTUAL PROPERTY

All content on this website — including branding, logos, images, product designs, graphics, videos and text — is the property of Controlled Hands and may not be copied, reproduced or used without written permission.

THIRD-PARTY SERVICES

Certain services may be provided through third parties including Shopify, payment processors, analytics providers, and advertising platforms.

We are not responsible for third-party services, websites, or content.

DISCLAIMER

Our products and services are provided “as is” and “as available”.

We do not guarantee that use of our services will be uninterrupted or error-free.

Results from using our products may vary between individuals.

Nothing on this website constitutes medical advice.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Controlled Hands shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.

CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to this page.

CONTACT INFORMATION

Questions about these Terms should be sent to:

Controlled Hands
hello@controlledhands.com

71-75 Shelton St, London WC2H 9JQ

17107879